Return and exchange

Return time
At you can return an ordered product within 14 days of receipt. Within this period you can return a product without giving a reason.
The conditions are that the ordered product is complete and in the supplied packaging.

Personalized items that are provided with their own logo, text or design can unfortunately not be returned

Are you unsure whether you can return your item? Please contact our customer service.

Product damaged or return?
If you want to return an item, you can print the return form, fill it in and return the item to AStepAhead.

When returning a package, please include the following:
-  Your name and address details.
-  The order number.
-  Your bank details, so that we can refund the purchase amount.
-  The date of your return.
-  The details of the item you wish to return.
-  The reason why you want to return the item (not required).

You are responsible for the return delivery. Choose which parcel service or carrier you use for this. When returning a product it must be well packed so that it cannot 
be damaged. Also ask for a shipping receipt so that you can track the delivery.

After receiving your return, we will process it as soon as possible. This can take a few working days. You will receive an email once the return has been processed.

AStepAhead does not exchange products. The products returned to us will be refunded. If you want to receive a different item, you can place a new order.